CANCELLATION, RETURN AND TRANSPORT GUARANTEE
If you are not satisfied with a delivery or the contents or want to exercise your statutory right of withdrawal for other reasons, we ask you to note the following points in order to process the return in an unbureaucratic manner.
1. Please contact us via email to shop@amazingranola.swiss with the subject line immediately after receiving the goods, but no later than 1 day after receipt RECALL, the order number and - if possible - with a photo of the package/goods.
2. A revocation is only possible if the glasses arrive at us unopened and undamaged in their original packaging. The postage costs for the return are at your expense, unless it is an error in the sense of deviations from the order confirmation.
Transport guarantee: If transport damage occurs despite our special packaging, you can claim replacement delivery from us. We ask that you have a damage report drawn up at the post office immediately upon receipt of the goods. You can also report transport damage directly to the postal service customer service (free number 0848 888 888).
The post office collects the damaged shipment and creates a damage report. Instead of over the phone, the damage report can also be created at your post office by presenting the damaged shipment.
There is no entitlement to credit or replacement for opened or damaged goods if a complaint is made about them after 2 working days of receipt.
For all other questions, please contact shop@amazingranola.ch. We always find a solution 😉.
Our terms and conditions apply